Volunteers

Volunteers on THE UPPER ROOM CRISIS HOTLINE are men and women religious, clergy, and faithful lay men and women. All volunteers must attend a specifically designed training program to prepare them to respond to the calls in an appropriate manner.

The minimum requirements for volunteering on the Line are the following: ordination to priesthood, vows for religious men and women, and a letter of recommendation from the pastor of the Parish or employer for lay men and women.

The training course is usually a 16 session accredited course in normal and abnormal psychology, role-playing, personal screening and interview. Every effort is made to ensure the volunteers understand the holy and tremendous responsibility of responding to the calls of their brothers in need. Appropriate and certified experts in their field will teach all sessions.

All volunteers go by a code name, or pseudonym, when they are on duty so they are never personally identified. All contact between the caller and the volunteer is strictly forbidden and under no circumstances can they meet. If the caller or volunteer recognize the voice of the other they must turn the call over to another volunteer to protect the anonymity and confidentiality of the caller.

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