Training


PSYCHOLOGY 494 - 4 CREDIT HOURS

CLASS SESSIONS - 45 HOURS
ORIENTATION - 6 HOURS
OBSERVATION - 6 HOURS
INITIAL CALLS - 6 HOURS
FULL WITH SUPERVISION - 6 HOURS
TOTAL CONTACT HOURS - 69 HOURS

Sessions:

  1. INTRODUCTION - The philosophy of service and volunteer requirements
  2. PROCEDURAL MANUAL – The practices and protocols of handling the calls on the Line
  3. MOTIVATIONAL INTERVIEWING, or NON-DIRECTIVE COUNSELING –The theory and practice of motivational interviewing and how it is applied to telephone counseling
  4. INTRODUCTION TO ROLE-PLAYING – Each training session will include role-playing practices on the subject discussed, as well as including the subject matter of all previous sessions.
  5. STRESS MANAGEMENT –Understanding stress, and how to use it in a positive way.
  6. SUICIDE PREVENTION & CRISIS INTERVENTION – The psychodynamics of self-destructive behavior, its causes, prevention, and intervention.
  7. DEALING WITH FEELINGS –The theory and practice of accepting the caller with compassion and empathy and helping the caller recognize and accept his own feelings.
  8. LOSS AND GRIEVING –Dealing with loss and grieving as it relates to personal, parish, and Religious Life issues.
  9. COMMUNICATION WORKSHOP –Practicing the art of communication; what is said, is not necessarily what is heard. How do you become a better communicator? (Interactive workshop format)
  10. ROLE-PLAYING & COMMUNICATION SKILLS –┬áContinuation of Communication Workshop
  11. ADDICTIONS –Counseling attitudes toward alcohol/drug use, pornography and sexual behaviors, the psychology of the abuser, the problems, treatments and resources and how to deal with them.
  12. ADDICTIONS, CONT’D. – Continuation of above.
  13. FAMILY VIOLENCE –Understanding the issue of family violence and the role of the Pastor, counselor, or teacher.
  14. RELIGIOUS, MORAL & ETHICAL ISSUES –How not to let your own religious, moral and ethical values manipulate the caller.
  15. FINAL REVIEW - Questions and responses concerning policies, protocols, etc.
  16. GRADUATION – Certificates of completion are given.