Call Statistics

Until THE UPPER ROOM CRISIS HOTLINE opens there are no statistics to present. Once open to receive calls, the Line will categorize the reporting of calls under the following headings:

Other areas will be added as needed or deemed helpful. No identification is ever requested from the callers except in a life-threatening emergency, therefore, no identification as to name or location is possible unless contributed by the caller. All calls are confidential and when personal information is obtained because of the nature of the call, it will never be published or distributed. All such identifying information will be destroyed immediately after the need has been satisfied.

Statistics of service on the Line will be used for planning future training sessions and in-services for the volunteers. The statistics will also assist the administration and Board of Directors to plan for changes in existing services or adding new ones that will better serve our specific population of callers.

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