Call Statistics

THE UPPER ROOM CRISIS HOTLINE opened on January 1, 2008. Since then the hotline has received several calls. The Line will report the calls in several categories under the following headings:

Other areas will be added as needed or deemed helpful. No identification is ever requested from the callers except in a life-threatening emergency, therefore, no identification as to name or location is possible unless contributed by the caller. All calls are confidential and when personal information is obtained because of the nature of the call, it will never be published or distributed. All such identifying information will be destroyed immediately after the need has been satisfied. However, there is sometimes the need for follow-up and we offer the caller the option to give us a name (false) and number to return their call with the information needed, or just to make sure they are satisfied. The second option is for them to call back after a few hours, or in a day or two. If the second option is chosen the person must remember to return our call since we do not retain any information about contacts. We do not employ Caller ID in order to protect the confidentiality and anonymity of the caller, therefore no contact on our part is possible.

Statistics of service on the Line will be used for planning future training sessions and in-services for the volunteers. The statistics will also assist the administration and Board of Directors to plan for changes in existing services or adding new ones that will better serve our specific population of callers.

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